Award-Winning Healthcare Platform

The Challenge: Scaling Continuous Improvement in Healthcare

A national public healthcare organization, employing tens of thousands of professionals, needed to standardize and scale its quality improvement (QI) initiatives. The existing processes were fragmented and manual, relying on disparate spreadsheets and documents. This made it difficult to track projects, analyze data consistently, and, most importantly, share valuable learnings across the vast organization. They needed a single, accessible platform to empower their staff with modern QI tools.

Our Solution: A Centralised Quality Improvement Power App

We developed a comprehensive, enterprise-scale solution using Microsoft Power Apps. The platform serves as a central hub for all QI activity, guiding users from project inception to completion.

Key features include:

• Guided QI Frameworks: The app provides structured workflows for established improvement methodologies, including creating driver diagrams and managing Plan-Do-Study-Act (PDSA) cycles, ensuring a consistent approach across all projects.
• Automated SPC Charting: The platform's core feature is its ability to automatically generate and display Statistical Process Control (SPC) charts from user-inputted data. The system intelligently calculates control limits and automatically highlights any data points representing special cause variation, turning raw data into immediate, actionable insight for clinicians and managers without needing specialist statistical software.
• Collaborative Learning Environment: A unique, built-in feature allows users to share their completed projects, methodologies, and outcomes. This creates an invaluable, searchable knowledge base that breaks down organizational silos and accelerates the spread of best practices and successful innovations across the entire national health system.

The Outcome: A National Standard for Data-Driven Improvement

The platform has been successfully adopted as the national standard for managing QI projects. It has empowered thousands of healthcare professionals, many with no prior data science experience, to use sophisticated data analysis to improve patient care. The collaborative features have fostered a culture of shared learning, significantly reducing redundant work and speeding up the adoption of effective changes. The platform's success and impact were recognized with a national award for innovation in healthcare.